ACCESSIBILITY INFORMATION

Striving to make your travel experience easy, safe, and comfortable

The County of San Luis Obispo is committed to providing a variety of services and accessibility options for travelers using the San Luis Obispo County Regional Airport. We are striving to make your travel experience as safe, comfortable and easy as possible. This information is provided to familiarize you with the airport’s services and facilities.

Passengers Arriving at SLO AIRPORT

Our airline partners provide wheelchair assistance from the aircraft to the baggage claim area, rental car area, and curb. Travelers must request wheelchair assistance when making their airline reservation to ensure wheelchair service is part of their reservation record. If your request was made in advance, upon your arrival to SLO Airport the airline will have a wheelchair and agent waiting for you at the gate.

Curbside loading and unloading is available in front of the terminal. There is a designated ADA loading and unloading space located in front of the terminal near door 2. Please note, unattended vehicles are not allowed in front of the terminal or in the ADA space and they will be ticketed and/or towed at the owner’s expense.

Passengers Departing from SLO AIRPORT

Curbside loading and unloading is available in front of the terminal. However, please note that unattended vehicles are not allowed in front of the terminal. Travelers who need assistance with baggage check-in, ticketing, movement to the gate area, and boarding the aircraft should request assistance when making their airline reservation to ensure it becomes part of the traveler’s reservation record and plan. It is recommended that travelers with needs arrive at the airport 90 minutes prior to departure and be at their assigned gate at least 45 minutes prior to departure.

For passengers parking in lot 4, an elevator and a accessible compliant ramp is available for use.

Wheelchair Assistance

Wheelchair assistance is provided by the airlines. To use this service, travelers must ask for wheelchair assistance when making their airline reservation.

When flying American Airlines, choose “special assistance required” when filling out your passenger details. This will allow you to request wheelchair service and/or individual assistance for travelers with a hearing, vision, cognitive or developmental disability. If you are traveling with any electric medical equipment or service animals, you will need to state that within 48 hours of your flight. If you wish to speak to a representative about special services, you may call (800)433-7300.

When flying Alaska Airlines, choose “special assistance required” when filling out your passenger details. If you wish to speak to a representative about special services, you may call (800)503-0101.

When flying United Airlines, choose “special assistance required” when filling out your passenger details. You may also call United’s Accessibility Desk at (800)228-2744 if you have questions or need to arrange further assistance.

Parking

Accessible parking spaces are available in lot 4, near the accessible ramp. Only vehicles that display a Disability Parking Placard or Disability License Plate issued by the State may use these spaces.  If no accessible spaces are available, you may park in any available space. Vehicles parked in accessible spots without displaying the proper requirements will be cited and towed at the owner’s expense. The disabled daily parking fee is $9 with a valid ADA plate or placard.

Parking Lot 4 Elevator

There is an elevator in parking lot 4 located next to the ADA parking spaces for easy access to the main terminal.

Ground Transportation

There are several ground transportation options available at SLO Airport. For passengers needing special assistance or wheelchair accessible transportation options, please visit our ground transportation page and contact the transportation companies directly to schedule an accessible transportation option. Ride-On Transportation, SLO Safe Ride, Smart Shuttle, and SLO Transit offer accommodations for passengers needing  assistance.

Rental Cars

Rental car companies rent vehicles equipped for travelers with special needs. To ensure availability of these vehicles, please contact the rental car company directly and make reservations at least two weeks in advance.

Service Animals

Service Animals are welcome at the airport. They must be on a leash at all times. When making your airline reservation, please let your airline know if you plan to travel with a service animal. A service animal relief area is available after security screening, in our courtyard area. If you need assistance, please contact your airline to arrange for escort assistance to the animal relief area.

Security Screening (TSA)

The Transportation Security Administration (TSA) is responsible for the security of airline passengers at SLO Airport. Travelers with special needs and medical conditions may call TSA cares toll free at (855)787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

Areas after passenger screening are limited to ticketed passengers only. However, airlines may grant permission for those accompanying travelers with access and functional needs who may need additional assistance by a health care assistant or guardian to or from an aircraft gate. If this assistance is desired, the request must be made in person at the airline ticket counter. For additional information on the security screening process for passengers with special circumstances, please visit the TSA passenger Support webpage.

Accessible Seating

Accessible seating is available throughout the terminal. Look for the seating with the handicap symbol on it. This seating is closest to the boarding gates, walkways, and boarding gate counters.

Wheelchair Accessible & Family Restroom Locations

Accessible restrooms are located throughout our terminal. Two family restrooms are available, one near baggage claim, and one near the boarding gates after security. Family restrooms are designed to accommodate travelers requiring companion care and assistance.

Website Accessibility Statement

SLO AIRPORT regularly reviews sloairport.com for accessibility compliance. We are making every effort to ensure this website is accessible to all users. We have developed this website based on best practices and recommendations of the Section 508 standards. If you have any difficulty accessing the information provided or would like to request information be provided in an alternative format, please call us at (805)781-5205 or email us at staff@sloairport.com.

Information About Accessible Travel

New Horizons: Information for the Air Traveler with a Disability offers information about air travel from the United States Department of Transportation. The guide helps travelers who need special assistance prepare for the entire air travel experience, from planning a trip, to navigating airports and getting on and off planes.

A Wheelchair Rider’s Guide to the California Coast offers great information about accessible parks, trails, historical sites and other points of interest around the central cost and San Luis Obispo.

Airline Accessibility Contact Information

American Airlines:
Accessible information
Accessible Services Phone Number: (800)433-7300
Hearing or Speech Impaired assistance, call (800)543-1586
Submit a Disability assistance request online

Alaska Airlines:
Accessible Information
Accessible Services Phone Number: (800)503-0101 (dial 711 for relay services)

United Airlines:
Accessible Information
Accessible Services Phone Number: (800)228-2744

Keep in Touch with SBP

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