Striving to make your travel experience easy, safe, and comfortable
Passengers Arriving at SLO AIRPORT
Our airline partners provide wheelchair assistance from the aircraft to the baggage claim area, rental car area, and curb. Travelers must request wheelchair assistance when making their airline reservation to ensure wheelchair service is part of their reservation record. If your request was made in advance, upon your arrival to SLO Airport the airline will have a wheelchair and agent waiting for you at the gate.
Curbside loading and unloading is available in front of the terminal. There is a designated ADA loading and unloading space located in front of the terminal near door 2. Please note, unattended vehicles are not allowed in front of the terminal or in the ADA space and they will be ticketed and/or towed at the owner’s expense.
Passengers Departing from SLO AIRPORT
Curbside loading and unloading is available in front of the terminal. However, please note that unattended vehicles are not allowed in front of the terminal. Travelers who need assistance with baggage check-in, ticketing, movement to the gate area, and boarding the aircraft should request assistance when making their airline reservation to ensure it becomes part of the traveler’s reservation record and plan. It is recommended that travelers with needs arrive at the airport 90 minutes prior to departure and be at their assigned gate at least 45 minutes prior to departure.
For passengers parking in lot 4, an accessible compliant ramp is available for use. The elevator is currently out of service.
When flying American Airlines, choose “special assistance required” when filling out your passenger details. This will allow you to request wheelchair service and/or individual assistance for travelers with a hearing, vision, cognitive or developmental disability. If you are traveling with any electric medical equipment or service animals, you will need to state that within 48 hours of your flight. If you wish to speak to a representative about special services, you may call (800)433-7300.
When flying Alaska Airlines, choose “special assistance required” when filling out your passenger details. If you wish to speak to a representative about special services, you may call (800)503-0101.
When flying United Airlines, choose “special assistance required” when filling out your passenger details. You may also call United’s Accessibility Desk at (800)228-2744 if you have questions or need to arrange further assistance.
Accessible parking spaces are available in lot 4, near the accessible ramp. Only vehicles that display a Disability Parking Placard or Disability License Plate issued by the State may use these spaces. If no accessible spaces are available, you may park in any available space. Vehicles parked in accessible spots without displaying the proper requirements will be cited and towed at the owner’s expense. The disabled daily parking fee is $9 with a valid ADA plate or placard.
Parking Lot 4 Elevator
The elevator in parking lot 4 is not yet operational. We expect it to be operational in the coming weeks as we work through the review process with the State. In the meantime, please utilize the ramp located next to the elevator or you may utilize the pick-up and drop-off zone located in front of the terminal. We appreciate your patience as we work hard to get this piece of equipment up and running, and we do apologize for any inconvenience this may cause you.
Rental car companies rent vehicles equipped for travelers with special needs. To ensure availability of these vehicles, please contact the rental car company directly and make reservations at least two weeks in advance.
Security Screening (TSA)
The Transportation Security Administration (TSA) is responsible for the security of airline passengers at SLO Airport. Travelers with special needs and medical conditions may call TSA cares toll free at (855)787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
Areas after passenger screening are limited to ticketed passengers only. However, airlines may grant permission for those accompanying travelers with access and functional needs who may need additional assistance by a health care assistant or guardian to or from an aircraft gate. If this assistance is desired, the request must be made in person at the airline ticket counter. For additional information on the security screening process for passengers with special circumstances, please visit the TSA passenger Support webpage.
Wheelchair Accessible & Family Restroom Locations
Website Accessibility Statement
Information About Accessible Travel
A Wheelchair Rider’s Guide to the California Coast offers great information about accessible parks, trails, historical sites and other points of interest around the central cost and San Luis Obispo.
Airline Accessibility Contact Information
Accessible Services Phone Number: (800)433-7300
Hearing or Speech Impaired assistance, call (800)543-1586
Submit a Disability assistance request online
Accessible Services Phone Number: (800)503-0101 (dial 711 for relay services)
Accessible Services Phone Number: (800)228-2744