FREQUENTLY ASKED QUESTIONS
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General Airport Questions
What time does the terminal open?
The terminal opens at 3:00 am.
What time does the airport office open?
Airport administration office hours are Monday through Thursday from 8:00 am – 4:30 pm PST (excluding holidays). Currently the best methods to reach our office staff are either calling us at 805-781-5205 (please leave a message if someone doesn’t immediately answer), or emailing us at firstname.lastname@example.org
What is the airport address?
The mailing address and administrative office address are:
975 Airport Drive, Suite 1
San Luis Obispo, CA 93401
The terminal address is:
975 Airport Drive
San Luis Obispo, CA 93401
How do I get to the airport?
From the north – Hwy 101 to Marsh St exit, go straight down Marsh St, turn right on Broad St, continue approx. 3 mi, turn right on Aero Dr.
I left an item at the San Luis Obispo County Regional Airport. What do I do?
Does the San Luis Obispo County Regional Airport offer currency exchange?
Where should I stay in San Luis Obispo?
Airline or Flight Questions
How soon should I get to the airport before my flight leaves?
1.5 hours before your flight for early morning domestic flights
2 hours before your flight for international flights
1 hour before your flight for all other flights
Is there transportation to/from the airport?
Can I travel with my pet?
Who do I talk to about lost or damaged luggage?
What documents do I need to bring with me when I fly?
ID Requirements are changing. To learn more please visit: https://www.sloairport.com/id-requirements-changing/
I lost or forgot my ID. Can I still fly?
I left an item on the plane. What do I do?
What size bag am I allowed to carry on the plane?
How much does parking cost?
Is there disabled parking?
Lot 4 has designated disabled parking spaces located near the new terminal available at the $13 ADA Daily rate, but you may park in any of the lots at the ADA rate with a valid ADA plate or placard.
How do I pay for parking?
We have conveniently placed kiosks in every parking lot, as well as in front of the terminal. The kiosk by the airport terminal at Door #2 accepts both cash and card payment. Please note that it does not give change, nor does it accept bills over $50.00. The kiosks in the parking lots only accept card payment, including VISA, MasterCard, Discover Card, and PIN-less debit cards.
Before you start the kiosk process, please have your payment method and license plate number ready.
Is there a maximum length of time I can park in the parking lots?
There is no maximum length of time you can park. You may park in any of our designated parking lots for any length of time with a valid parking ticket. There are no designated long term or short term lots. Please note, daily permits cover 24-hour periods starting at the time of payment, not per calendar day.
I missed my return flight. Will my car be towed away?
What can I do about the parking citation I just received?
If your citation is due to expired parking you may simply call the Airport Administration offices and pay the extra day(s) you owe. Once we receive your payment we will void your citation.
You may also pay your citation by mailing in the fee using the envelope provided or by going to citationprocessingcenter.com. If you choose to contest your citation, you may do so at the same web address.
General Aviation Questions
Why do I need an airport security badge?
The Transportation Security Administration (TSA) has mandated Security Directives for all Part 139 airports. Under this directive, all individuals having unescorted access to the Airport Operations Area (AOA) will be required to have airport identification badges. The AOA is defined as all areas within the fenced portion of the airport.
How do I get an airport security badge?
To issue identification badges, the airport must collect information from each individual, perform a security check, and train each individual as to their responsibilities. This entails an online training class. Please visit badging.sloairport.com/new-badges to learn how to apply for a new badge.
How long will it take to get my AOA badge? How much does it cost?
Getting a badge depends on how fast you clear the TSA threat assessment. The process can take anywhere from one to two weeks. When your badge is ready we will call you to let you know. The fee for an AOA badge is $56.00, due when you pick up your badge.
I have a badge. How do I know when I need to renew it?
There is an expiration date on the bottom of the card printed in red. Your badge will be turned off on this date. You may renew your badge anytime within 30 days before this date without disrupted access. The fee for a renewal is $15.00.
The renewal process has recently changed. Please visit the following page to fill out our online renewal form and register for your recurrent training course: badging.sloairport.com/badge-renewals.
My AOA badge is expired. What do I do?
You must contact the airport administration office no later than 30 days after your expiration date to arrange for a renewal. After 30 days, you must start the process over again (including retaking the class) and re-paying the $56.00 initial badge fee.
For more information, please visit: https://badging.sloairport.com/badge-renewals/
I am no longer a customer of the airport, but my badge has not expired. Is it still good?
No, you must be affiliated with the airport to have a badge. If this no longer applies to you, your badge will be disabled. Please return your badge to the airport administration office. Badges that are not returned will receive a lost badge fee.
Do you have hangars or tie downs for rent?
How do I rent a hangar or tie down?
Please call or come by the airport administration office to see about availability. The office phone number is (805) 781-5205.
I wish to vacate my tie down or hangar. What do I do?
The County of San Luis Obispo requires a 30-day written notice for vacating hangars and tie downs. Please see your lease agreement for more detailed information.
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