FREQUENTLY ASKED QUESTIONS
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General Airport Questions
What time does the terminal open?
What time does the airport office open?
What is the airport address?
975 Airport Drive, Suite 1
San Luis Obispo, CA 93401
The terminal address is:
975 Airport Drive
San Luis Obispo, CA 93401
How do I get to the airport?
From the north – Hwy 101 to Marsh St exit, go straight down Marsh St, turn right on Broad St, continue approx. 3 mi, turn right on Aero Dr.
I left an item at the San Luis Obispo County Regional Airport. What do I do?
Does the San Luis Obispo County Regional Airport offer currency exchange?
Where should I stay in San Luis Obispo?
Airline or Flight Questions
How soon should I get to the airport before my flight leaves?
As recommended by the airlines, you should arrive at the airport:
1.5 hours before your flight for early morning domestic flights
2 hours before your flight for international flights
1 hour before your flight for all other flights
Is there transportation to/from the airport?
The airport does not provide shuttle services. There are, however, many private transportation companies to choose from. The list and contact information for each company may be found here.
Can I travel with my pet?
The airport terminal has an outdoor pet relief area in the courtyard after security screening. Please check with your airline for its specific policy when traveling with pets.
Who do I talk to about lost or damaged luggage?
In the event of missing or damaged luggage, please contact your airline directly for assistance.
What documents do I need to bring with me when I fly?
Please visit the TSA website, FAQ page: https://www.tsa.gov/travel/frequently-asked-questions
ID Requirements are changing. To learn more please visit: https://www.sloairport.com/id-requirements-changing/
I lost or forgot my ID. Can I still fly?
In the event you arrive at the airport without valid identification, you may still be allowed to fly. The TSA agent may need to ask you additional questions to confirm your identity. Please allow for extra time to complete this process and arrive at least 2 hours before your flight. For the official rules please see the TSA Website.
I left an item on the plane. What do I do?
Items left on the airplanes are retained by the airline. Please call your airline to report any lost items.
What size bag am I allowed to carry on the plane?
Each airline has their own baggage restrictions and rules. For the most up-to-date luggage rules, please contact your airline for details.
How much does parking cost?
For current parking rates please visit our parking page.
Is there disabled parking?
Lot 4 has designated disabled parking spaces. If there are no disabled spots available, you may park in any open space for any length of time with a valid plate/placard.
How do I pay for parking?
We have conveniently placed kiosks in every parking lot. The kiosks take cash, VISA, MasterCard, Discover Card, and PIN-less debit cards. Please note the kiosks do not give change. Kiosks do not take bills over $50.00.
Before you start the kiosk process, please have your payment method and license plate number ready.
Is there a maximum length of time I can park in the parking lots?
There is no maximum length of time you can park. You may park in any of our designated parking lots for any length of time with a valid parking ticket. There is no designated long term or short term lots. Please note, parking is per calendar day.
I missed my return flight. Will my car be towed away?
We do not tow vehicles unless they are abandoned. It is more likely that you will return to a parking citation issued by the airport. If you call the administration office Monday-Friday during normal business hours, arrangements may be made to pay for the extra day in lieu of paying the citation amount.
What can I do about the parking citation I just received?
If your citation is due to expired parking you may simply call the Airport Administration offices and pay the extra day(s) you owe. Once we receive your payment we will void your citation.
You may also pay your citation by mailing in the fee using the envelope provided or by going to paymycite.com. If you choose to contest your citation, you may do so at the same web address.
General Aviation Questions
Why do I need an airport security badge?
The Transportation Security Administration (TSA) has mandated Security Directives for all Part 139 airports. Under this directive, all individuals having unescorted access to the Airport Operations Area (AOA) will be required to have airport identification badges. The AOA is defined as all areas within the fenced portion of the airport.
How do I get an airport security badge?
To issue identification badges, the airport must collect information from each individual, perform a security check, and train each individual as to their responsibilities. This entails a one-hour training class.
Classes are by appointment only, and are held on the second and forth Wednesdays of the month at 10:00am. To make an appointment please call (805) 781-5205.
How long will it take to get my AOA badge? How much does it cost?
Getting a badge depends on how fast you clear the TSA threat assessment. The process can take anywhere from one to two weeks. When your badge is ready we will call you to let you know.
The fee for an AOA badge is $56.00, due when you pick up your badge.
I have a badge. How do I know when I need to renew it?
There is an expiration date on the bottom of the card printed in red. Your badge will be turned off on this date. You may come in 30 days before this date to renew your card without disrupted access. Badging hours are every Wednesday from 10am-2pm. The badging office is located in parking lot 1 near the old terminal. The fee for renewal is $15.00.
My AOA badge is expired. What do I do?
You must contact the airport administration office no later than 30 days after your expiration date to arrange for a renewal. After 30 days, you must start the process over again (including retaking the class) and re-paying the $56.00 initial badge fee. Badging hours are each Wednesday from 10am-2pm. The badging office is located in parking lot 1 near the old terminal.
I am no longer a customer of the airport, but my badge has not expired. Is it still good?
No, you must be affiliated with the airport to have a badge. If this no longer applies to you, your badge will be disabled. Please return your AOA badge to the airport administration office.
Do you have hangars or tie downs for rent?
How do I rent a hangar or tie down?
Please call or come by the airport administration office to see about availability. The office phone number is (805) 781-5205.
I wish to vacate my tie down or hangar. What do I do?
The County of San Luis Obispo requires a 30-day written notice for vacating hangars and tie downs. Please see your lease agreement for more detailed information.
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